Be part of something better…

By investing in our people, we believe we are making the ultimate investment in our company.

Streets Heaver hire smart, innovative people with the right attitude and skills to continue to move our business forward. In return, we offer a dynamic and supportive work environment, whilst promoting diversity, equality and personal development.

So, if you’re looking to join our forward-thinking team and progress your career in healthcare computing, then please see below for our current vacancies.

Current Vacancies…

Business Change Manager – KTP Associate

Location:  Lincoln
Salary:   From £26,000 per annum
Please note, this post is full time at 38.75 hours per week and fixed-term for 24 months.
Closing Date:   Thursday 18 November 2021
Interview Date:   Tuesday 07 December 2021
Reference:  EL1185

 

The University of Lincoln (UoL) in association with Streets Heaver Healthcare Computing Ltd

An exciting opportunity has become available for a Business Change Manager to design and develop a “learning” organisation framework that will facilitate decentralisation of decision-making within Streets Heaver Healthcare Computing Ltd.

Streets Heaver Healthcare Computing is an innovation software systems business which has been supporting healthcare organisations for over 30 years. The business focus has always been to go beyond immediate needs, and instead, concentrate on providing a future-proof solution, implementation, and support service to its customers. SH is a customer-centric company which constantly looks for new ways to innovate on behalf of their customers to meet their future needs. As a company they focus on employee development and growth allowing focus time in work hours to research and learn. They have created an open and honest culture of feedback with an agile working style.

This post has been created as a result of an innovative management Knowledge Transfer Partnership (mKTP) between Streets Heaver Healthcare Computing (https://www.streets-heaver.com/) and the Lincoln International Business School at the University of Lincoln (https://www.lincoln.ac.uk/home/lbs/). This mKTP received financial support from the UK government department for Business, Energy & Industrial Strategy (BEIS) through Innovate UK. This position is a 24-month fixed term contract, with a £2k per annum dedicated training budget tailored towards your personal development and could lead to a full-time position within this dynamic innovative company.

The KTP Associate will be based at Streets Heaver’s office in Lincoln and be subject to its employment practices and conditions of work. The successful candidate will be supervised by Streets Heaver and the Lincoln International Business School.

For more information about how KTP’s work with businesses and the University, and the vital role you will play if you successfully secure a KTP Associate position, please visit

https://www.ukri.org/councils/innovate-uk/guidance-for-applicants/guidance-for-specific-funds/knowledge-transfer-partnership-guidance/

https://www.ktp-uk.org/graduates/

 

For an informal discussion about the role, please email mvalls@lincoln.ac.uk.

Support Analyst

Contract: Permanent

Start Date: Immediate

Working Hours: Full time

We work a few different shifts (8.00am – 4.45pm, 8.30am – 5.15pm and 9.15am -6.00pm) to support our customers. We’ll do our best to assign you a preferred shift, although we need some flexibility from you to make sure we’re resourced effectively.

 

We’re looking for enthusiastic and confident problem solvers to join our expanding application support team based in Lincoln. You’ll provide inbound support to customers via phone, chat and email – quickly establishing the cause of the issues through appropriate questions and enabling solutions as swiftly as possible – whilst at-all-times delivering a high level of diplomacy and customer care.

What will I be doing? 

  • Providing direct end user support via telephone, email and chat, ensuring all interactions are recorded in our support ticketing system (Zendesk)
  • Categorising tickets, ensuring issues are clearly documented and required support succinctly summarised
  • Managing your own ticket queue, taking ownership of issues and ensuring adherence to our support SLAs
  • Escalating support tickets promptly where you’re unable to resolve
  • Performing SQL updates to resolve client data issues and creating bespoke reports
  • Communicating professionally with customers and internal teams
  • Supporting the wider team in achieving high customer satisfaction

What do you need from me? 

  • Excellent all-round IT skills
  • Great communication skills, oral and written
  • A true ‘people person’ with an awesome approach to customer service (particularly with high profile customer groups)
  • Super problem-solving abilities and an analytical mind
  • Excellent workload management and work prioritisation skills

Although not essential, the following are desirable for the role: 

  • Previous experience providing software support
  • GCSE grade A-C in Maths and English and/or experience with related technologies

And in return… 

We will offer continuous professional development through training courses, self-study and on the job training; actively encouraging you to share new ideas, new technologies and solutions. 22 days annual leave – increasing with service – plus bank holidays, private healthcare insurance, cycle-to-work scheme and employee engagement perks throughout the year.