Current Vacancies…

Support Analyst

We’re looking for enthusiastic and confident problem solvers to join our expanding application support team based in Lincoln. You’ll provide inbound support to customers via phone, chat and email – quickly establishing the cause of the issues through appropriate questions and enabling solutions as swiftly as possible – whilst at-all-times delivering a high level of diplomacy and customer care.

Salary range: From £17,000 per annum

Working hours: We work a few different shifts (8.00am – 4.45pm, 8.30am – 5.15pm and 9.15am – 6.00pm) to support our customers. We’ll do our best to assign you a preferred shift, although we need some flexibility from you to make sure we’re resourced effectively.

Contract: Permanent

Start date: Immediate

Location: Lincoln

Additional benefits: Pension, Private healthcare insurance

What will I be doing?

• Providing direct end user support via telephone, email and chat, ensuring all interactions are recorded in our support ticketing system (Zendesk)
• Categorising tickets, ensuring issues are clearly documented and required support succinctly summarised
• Managing your own ticket queue, taking ownership of issues and ensuring adherence to our support SLAs
• Escalating support tickets promptly where you’re unable to resolve
• Performing SQL updates to resolve client data issues and creating bespoke reports
• Communicating professionally with customers and internal teams
• Supporting the wider team in achieving high customer satisfaction

What do you need from me?

• Excellent all-round IT skills
• Great communication skills, oral and written
• A true ‘people person’ with an awesome approach to customer service (particularly with high profile customer groups)
• Super problem-solving abilities and an analytical mind
• Excellent workload management and work prioritisation skills

Although not essential, the following are desirable for the role:

• Previous experience providing software support
• GCSE grade A-C in Math and English and/or experience with related technologies

And in return…

We will offer continuous professional development through training courses, self-study and on the job training; actively encouraging you to share new ideas, new technologies and solutions. 20 days annual leave – increasing with service – plus bank holidays, private healthcare insurance, cycle-to-work scheme and employee engagement perks throughout the year.

Application requirements

Please supply a covering letter and CV with your application.

Senior Project Manager  

Main Purpose of the Job: To efficiently manage the implementation of customer projects 

Reporting to: Operations Manager   

Location: Remote,  Lincoln & Customer Sites 

Duties and Responsibilities: 

• To hold primary responsibility for the achievement of scope, cost, schedule, risks and quality objectives on assigned projects 
• To Develop and Maintain Project Execution Plan within the Project Planning software 
• To lead the implementation team facilitating communication and efficiency throughout the project 
• Communicating any progress/adjustments to the client as necessary  
• Assists in identifying, and developing innovative methods for improving project management processes and techniques against current SOPs 
• The organising of training schedules for customers 
• To assist in sales and marketing activities as needed 
• Operate in accordance with company policies and procedures 
• Any other such duties as may reasonably be required 

Authority and Discretion: 

• To work within the company travel expenses policy 
• Provide internal acceptance of systems prior to installation at customer site 

Liaising with: 

• Customers 
• Third Party Companies 
• All Streets Heaver Departments 

Targets: 

• To implement projects in accordance with agreed scope, cost, schedule and quality objectives 
• To improve existing project management processes 
• Improving customer satisfaction 

Requirements: 

• Minimum 3 years’ experience in Project Management 
• Proven Project Management experience in delivering software implementations 
• Knowledge in both Waterfall and Agile approaches 
• Strong team leadership ability 
• Project Management accreditation (Prince2)  

Preferential Requirements:  

• Experienced with hospital systems  

And in return… 

We will offer continuous professional development through training courses, self-study and on the job training; actively encouraging you to share new ideas, new technologies and solutions. 20 days annual leave – increasing with service – plus bank holidays, private healthcare insurance, cycle-to-work scheme and employee engagement perks throughout the year. 

Project Analyst – Data Conversion Specialist

Contract: Permanent 

Start Date: Immediate 

Location: Lincoln and Customer Sites 

Working Hours: Full time 

Are you an ambitious problem solver, with outstanding customer service and communication skills, coupled with a technical mindset? A pro-active individual who is capable of juggling multiple projects at any given time? If so, an excellent opportunity has arisen to join our Conversion Team, specialising in the migration of existing client data to our newest products.  

What will I be doing? 

As a Data Conversion Specialist, you will be working within a dedicated team environment, planning and implementing customer projects or part-projects under your own initiative. Duties will include, although not be limited to: 

• Providing support to the Project Lead and team, raising any risks or deviations where appropriate 
• Running SQL conversion utilities and correcting any data anomalies found 
• Testing and troubleshooting final system setups  
• Raising development requests, prioritising jobs, monitoring progress and updating Stakeholders 
• Ensuring all set KPIs are consistently met  
• Organising, attending and participating in project meetings and taking minutes as required 
• Ensuring project deadlines are met within the agreed service level agreements 
• Developing and maintain 3rd party relationships 
• Adhering to IT policies and procedures 
• Carrying out any other ad-hoc duties as requested by senior management. 

What do you need from me? 

• Superb problem solving and organisation skills, with ability to effectively prioritise work methodically and in a timely manner 
• Strong interpersonal skills, with the ability to communicate at all levels 
• Self-motivation with ability to work on your own initiative and as part of a team where appropriate 
• Comprehensive IT skills with a willingness to learn 
• Flexibility to travel and overnight stay 
• Full Driving licence or commitment to pass licence within the first 12 months of employment 

Although not essential, the following are desirable for the role: 

• SQL Database experience 
• Proven experience providing first line support / coordinating projects in a technical / system support analyst role 
• Previous knowledge of project planning software 

And in return… 

We will offer continuous professional development through training courses, self-study and on the job training; actively encouraging you to share new ideas, new technologies and solutions. 20 days annual leave – increasing with service – plus bank holidays, private healthcare insurance, cycle-to-work scheme and employee engagement perks throughout the year. 

Project Analyst

Are you an ambitious problem solver, with outstanding customer service and communication skills, coupled with a technical mindset? A pro-active individual who is capable of juggling multiple projects at any given time? If so, an excellent opportunity has arisen to join our growing Projects Team.

Salary: From £20,000 per annum

Contract: Permanent

Start Date: Immediate

Location: Lincoln and Customer Sites

Working Hours: Full time

What will I be doing?

As Project Analyst, you will be working within a dedicated team environment, planning, managing, training and implementing customer projects under your own initiative.  Duties will include, although not be limited to:

• Providing support to the Project Department Manager and team, raising any risks or deviations where appropriate
• Ensure all set KPIs are consistently met as advised by the Project Department Manager
• Organising, attending and participating in project meetings and taking minutes as required
• Assigning tasks, maintaining diaries and managing budgets
• Raising support requests, prioritising jobs, monitoring progress and updating users
• Ensuring project deadlines are met within the agreed service level agreements
• Design, develop and implement interfaces – including testing, training and documentation
• Support internal colleagues during test phases of development
• Develop and maintain 3rd party relationships
• Adhere to IT policies and procedures
• To carry out any other ad-hoc duties as requested by senior management.

What do you need from me?

• Superb problem solving and organisation skills, with ability to effectively prioritise work methodically and in a timely manner
• Strong interpersonal skills, with the ability to communicate at all levels
• Self-motivation with ability to work on your own initiative and as part of a team where appropriate
• Comprehensive IT skills with a willingness to learn
• Flexibility to travel and overnight stay
• Full Driving licence or commitment to pass licence within the first 12 months of employment

Although not essential, the following are desirable for the role:

• Proven experience providing first line support / coordinating projects in a technical / system support analyst role
• Previous knowledge of project planning software

And in return…

We will offer continuous professional development through training courses, self-study and on the job training; actively encouraging you to share new ideas, new technologies and solutions. 20 days annual leave – increasing with service – plus bank holidays, private healthcare insurance, cycle-to-work scheme and employee engagement perks throughout the year.

Application requirements

Please supply a covering letter and CV with your application.

SQL Report Writer 

Contract: Permanent 

Start Date: Immediate 

Location: Lincoln and Customer Sites 

Working Hours: Full time 

Are you an ambitious problem solver, with outstanding customer service and communication skills, coupled with a technical mindset? A pro-active individual who is capable of juggling multiple projects at any given time? If so, an excellent opportunity has arisen to join our growing Projects Team. 

What will I be doing? 

• Engaging with clients to gather and document reporting requirements 
• Developing and implementing bespoke SQL reports, or building custom reports within our internal reporting software  
• Working on the conversion of existing reports to new database structures 
• Testing and troubleshooting final system setups  
• Raising development requests, prioritising jobs, monitoring progress and updating Stakeholders 
• Ensuring all KPIs are consistently met 
• Ensuring project deadlines are met within the agreed service level agreements 
• Developing and maintaining 3rd party relationships 
• Adhering to IT policies and procedures 
• Carrying out any other ad-hoc duties as requested. 

What do you need from me? 

• Superb problem solving and organisation skills, with ability to effectively prioritise work methodically and in a timely manner 
• Experience in using SQL for reporting purposes 
• Strong interpersonal skills, with the ability to communicate at all levels 
• Self-motivation with ability to work on your own initiative and as part of a team where appropriate 
• Comprehensive IT skills with a willingness to learn 

Although not essential, the following are desirable for the role: 

• Previous knowledge of project planning software 
• Knowledge and experience working in a health care environment 

And in return… 

We will offer continuous professional development through training courses, self-study and on the job training; actively encouraging you to share new ideas, new technologies and solutions. 20 days annual leave – increasing with service – plus bank holidays, private healthcare insurance, cycle-to-work scheme and employee engagement perks throughout the year. 

Software Developer

We’re looking for an enthusiastic, driven and experienced individual to join our expanding Development Department. The successful candidate will need a keen eye for design and well-written code. Once trained up, you will have an active role in helping us launch the next chapter of Compucare.

Salary range: £24,000 – £26,000

Working hours: Monday – Friday, 8:30am – 5:15pm

Contract: Permanent

Start date: Immediate

Location: Lincoln

What will I be doing?

• Adding new features into Compucare and related products;
• Learning the latest front-end technologies and standards to ensure we are always using the best techniques possible;
• Collaborating with other disciplines across automation, QA, and marketing to help develop front-end solutions to customer problems.

What experience do I need?

• Two years of experience with C# and .NET;
• WPF and XAML;
• MVVM;
• Entity Framework;
• .NET Core;
• Git or other Version Control; 
• SQL;
• Azure and/or Azure Dev Ops;
• Containers – Docker/Kubernetes;
• Knowledge/experience of Agile software development processes;
• Good communication skills and being able to work as part of a small team.

And in return…

We will offer continuous professional development through training courses, self-study and on the job training; actively encouraging you to share new ideas, new technologies, and solutions. 20 days annual leave – increasing with service – plus bank holidays, private healthcare insurance, cycle-to-work scheme and employee engagement perks throughout the year.

Application requirements:

Please supply a cover letter and CV with your application.