Current Vacancies…

Project Analyst

Salary range: £17,000 – £19,500
Working hours: Full-time 
Contract: Permanent
Start date: Immediate
Location: Lincoln & Customer Sites
Additional benefits: Pension, Private healthcare insurance

Are you an ambitious problem solver, with outstanding customer service and communication skills, coupled with a technical mindset? A pro-active individual who is capable of juggling multiple projects at any given time? If so, an excellent opportunity has arisen to join our growing Projects Team.

What will I be doing?

As Project Analyst, you will be working within a dedicated team environment, planning, managing, training and implementing customer projects under your own initiative. Duties will include, although not be limited to:

• Providing support to the Technical Manager and team, raising any risks or deviations where appropriate
• Ensure all set KPIs are consistently met as advised by the Technical Manager
• Organising, attending and participating in project meetings and taking minutes as required
• Assigning tasks, maintaining diaries and managing budgets
• Raising support requests, prioritising jobs, monitoring progress and updating users
• Ensuring project deadlines are met within the agreed service level agreements
• Design, develop and implement interfaces – including testing, training and documentation
• Support internal colleagues during test phases of development
• Develop and maintain 3rd party relationships
• Adhere to IT policies and procedures
• To carry out any other ad-hoc duties as requested by senior management.

What do you need from me?

• Superb problem solving and organisation skills, with ability to effectively prioritise work methodically and in a timely manner
• Strong interpersonal skills, with the ability to communicate at all levels
• Self-motivation with ability to work on your own initiative and as part of a team where appropriate
• Comprehensive IT skills with a willingness to learn
• Flexibility to travel and overnight stay
• Full Driving licence or commitment to pass licence within the first 12 months of employment

Although not essential, the following are desirable for the role:

• Proven experience providing first line support / coordinating projects in a technical / system support analyst role
• Knowledge of project planning software

And in return…

We will offer continuous professional development through training courses, self-study and on the job training; actively encouraging you to share new ideas, new technologies and solutions. 20 days annual leave – increasing with service – plus bank holidays, private healthcare insurance, cycle-to-work scheme and employee engagement perks throughout the year.

How to apply:

Please supply a covering letter, CV and details of any development experience that you may have.
Job reference: Project Analyst

Support Analyst

Salary range: £16,500 – £18,000
Working hours: Individual hours of work are either 8.00am to 4.45pm, 8.30am to 5.15pm, or 9.15am to 6.00pm
Contract: Permanent
Start date: Immediate
Location: Lincoln
Additional benefits: Pension, Private healthcare insurance

Job Description:

We’re looking for enthusiastic and confident individuals to join our expanding application support team. Based in Lincoln this opportunity would suit someone with good communication skills, a keen interest in IT and a flair for problem solving. You would be working in a team environment but would also require an ability to work on your own initiative. A presentable, smart demeanour is required, and you must be able to communicate with people at all staffing levels and of varying IT competence.

The successful candidate will also need to maintain high customer service standards by ensuring effective communication with customers via phone, email and live chat, as well as having a good eye for detail.  SQL knowledge would be advantageous but on the job training will be provided.

Duties and Responsibilities:

• To provide telephone, email, live chat and remote desktop support to customers
• To record all customers’ queries on the helpdesk system, including the solution
• To action a fault response within the agreed SLA guidelines
• To perform SQL updates to resolve client data issues
• To create bespoke SQL reports for clients
• To advise the Development Department of any faults in the systems by reporting the problem using the relevant quality procedures
• To act in accordance with the company’s Quality Control procedures
• Any other such duties as may reasonably be required

Liaising with:

• Hospital Staff
• Support Staff
• Development Staff
• Project Staff
• Testing Staff
• Admin Staff
• Managing Director

Qualifications:

The candidate is likely to have a degree or relevant experience, a keen interest in IT and good communication skills to support end users.

How to apply:

Please supply a covering letter, CV and details of any prior IT support experience that you may have.
Job reference: Support Analyst