We’re looking for someone who likes to solve problems, knows the right questions to ask and does it all while delivering great customer service.  

Are you a pro at turning a customer’s frown upside down? Do you always try to get to the bottom of a challenge whilst remaining polite and helpful? If you’ve got those skills, we’ll train you up with all the product knowledge you’ll need! 

So, if you’re great at managing your workload, appreciate a deadline and are enthusiastic about learning new things, then this is the role for you! 

Why you should pick us: 

• Continuous professional development through training courses and more 
• Self-study and on-the-job training 
• We actively encourage you to share new ideas, technologies, and solutions 
• Starting on 22 days annual leave raising every January to 25 days 
• Enjoy your birthday off for all your celebration plans 

• Take a day off as a ‘charity day’ to give back or volunteer  
• Protect your family with private healthcare insurance 
• We promote good mental health non-judgementally 
• Opportunity to earn ‘Employee of the Month’ and choose from a huge list of rewards! (It could be you!) 

What your day could look like: 

• Providing direct end user support via telephone, email and chat, ensuring all interactions are recorded in our support ticketing system (Zendesk) 
• Categorising tickets, ensuring issues are clearly documented and required support succinctly summarised 
• Managing your own ticket queue, taking ownership of issues and ensuring adherence to our support SLAs 
• Escalating support tickets promptly where you’re unable to resolve 

• Performing SQL updates to resolve client data issues and creating bespoke reports 
• Communicating professionally with customers and internal teams 
• Supporting the wider team in achieving high customer satisfaction 
• We work a few different shifts (8.00am - 4.45pm, 8.30am - 5.15pm and 9.15am - 6.00pm) to support our customers. We’ll do our best to assign you a preferred shift, although we need some flexibility from you to make sure we’re resourced effectively. 

What we need from you: 

• Excellent all-round IT skills but we are not above a “turn it off and on again” approach 
• Great communication skills, via phone and email 
• A true ‘people person’ with an awesome approach to customer service (particularly with high profile customer groups) 
• Escape room level problem solving skills 

• Excellent workload management and work prioritisation skills 

What other skills we’d like to see (or we can teach you!): 

• Previous experience providing software support  
• Degree level qualification and/or experience with related technologies 

We're looking for someone who wants to develop themselves. We are a close team who really value a keen eye for design, well-written code and someone who is up for getting stuck in.

Some basic skills are required but for the most part, if you fit us as a company, we will ensure your developer skills match in time. The best part is the role provides the opportunity to work with modern technologies including React and Node on the Azure platform.

Why you should pick us:

• We will help prepare you to explore new opportunities and roles
• Flexible working hours as well as working from home so more time in your pyjamas
• We want you to take half a day a week to develop yourself, and this isn’t role-specific.
• Paid Microsoft exams and time to study
• Full MSDN and Office 365 subscription (inc an Azure allowance).
• Full Pluralsight learning subscription
• Opportunity to attend developer conferences who doesn’t love a developer meet and greet?
• Comprehensive private medical healthcare
• Competitive salary increases and employer contributing pension scheme
• We give departments a budget to go out and blow off steam in any way they choose
• Starting on 22 days annual leave raising every January to 25
• Your birthday off for all your celebration plans
• A charity day, giving you the chance to give back and volunteer
• A voted Employee of the month that is rewarded with a prize of your choice (it could be you!) 

• Experience developing enterprise websites with a mobile first approach using HTML, CSS and JavaScript
• At least 2 years industry experience developing web apps using React (or similar modern JS library/framework) and supporting technologies
• NPM/Yarn and Webpack
• SQL or other database experience
• Experience using Git
• Experience using Azure Dev Ops, Jira, Gitflow or similar and conducting code reviews
• Knowledge/experience of Agile software development processes
• A keen and enthusiastic eye for design and a good understanding of UX
• Good communication skills and being able to work as part of a small team are also essential
• Looking to take on more of a leadership role in the near future

• C#
• Using Restful APIs (.NET Core experience would be great)
• Azure/AWS/GCP experience
• What your day could look like:
• Create awesome websites/apps that thousands of people will use
• Working on the new version of Compucare, the leading private hospital management system in the UK
• Collaborating with other disciplines across automation, QA, and marketing to help develop front-end solutions to customer problems

We're looking for someone who wants to develop themselves. We are a close team who really value a keen eye for design, well-written code and someone who is up for getting stuck in.

Some basic skills are required but for the most part, if you fit us as a company, we will ensure your developer skills match in time. The best part is the role provides the opportunity to work with modern technologies including React and Node on the Azure platform.

Why you should pick us:

• We will help prepare you to explore new opportunities and roles
• Flexible working hours as well as working from home so more time in your pyjamas
• We want you to take half a day a week to develop yourself, and this isn’t role-specific.
• Paid Microsoft exams and time to study
• Full MSDN and Office 365 subscription (inc an Azure allowance).

• Full Pluralsight learning subscription
• Opportunity to attend developer conferences who doesn’t love a developer meet and greet?
• Comprehensive private medical healthcare
• Competitive salary increases and employer contributing pension scheme
• We give departments a budget to go out and blow off steam in any way they choose

• Starting on 22 days annual leave raising every January to 25
• Your birthday off for all your celebration plans
• A charity day, giving you the chance to give back and volunteer
• A voted Employee of the month that is rewarded with a prize of your choice (it could be you!)

• C# and .NET
• Good communication skills and being able to work as part of a small team are also essential

• REST API’s
• Git or other version control system
• Azure or another cloud provider
• Azure DevOps
• Knowledge/experience of Agile software development processes

You'll be doing things like:

• Writing REST API’s that will be consumed by our web teams.
• Developing solutions to migrate the business to a cloud native PAAS offering
• Collaborating with other disciplines across automation, QA, and marketing to help develop front-end solutions to customer problems