Current Vacancies…

Project Analyst

Salary range: £17,000 – £19,500
Working hours: Full-time 
Contract: Permanent
Start date: Immediate
Location: Lincoln & Customer Sites
Additional benefits: Pension, Private healthcare insurance

Are you an ambitious problem solver, with outstanding customer service and communication skills, coupled with a technical mindset? A pro-active individual who is capable of juggling multiple projects at any given time? If so, an excellent opportunity has arisen to join our growing Projects Team.

What will I be doing?

As Project Analyst, you will be working within a dedicated team environment, planning, managing, training and implementing customer projects under your own initiative. Duties will include, although not be limited to:

• Providing support to the Technical Manager and team, raising any risks or deviations where appropriate
• Ensure all set KPIs are consistently met as advised by the Technical Manager
• Organising, attending and participating in project meetings and taking minutes as required
• Assigning tasks, maintaining diaries and managing budgets
• Raising support requests, prioritising jobs, monitoring progress and updating users
• Ensuring project deadlines are met within the agreed service level agreements
• Design, develop and implement interfaces – including testing, training and documentation
• Support internal colleagues during test phases of development
• Develop and maintain 3rd party relationships
• Adhere to IT policies and procedures
• To carry out any other ad-hoc duties as requested by senior management.

What do you need from me?

• Superb problem solving and organisation skills, with ability to effectively prioritise work methodically and in a timely manner
• Strong interpersonal skills, with the ability to communicate at all levels
• Self-motivation with ability to work on your own initiative and as part of a team where appropriate
• Comprehensive IT skills with a willingness to learn
• Flexibility to travel and overnight stay
• Full Driving licence or commitment to pass licence within the first 12 months of employment

Although not essential, the following are desirable for the role:

• Proven experience providing first line support / coordinating projects in a technical / system support analyst role
• Knowledge of project planning software

And in return…

We will offer continuous professional development through training courses, self-study and on the job training; actively encouraging you to share new ideas, new technologies and solutions. 20 days annual leave – increasing with service – plus bank holidays, private healthcare insurance, cycle-to-work scheme and employee engagement perks throughout the year.

How to apply:

Please supply a covering letter, CV and details of any development experience that you may have.
Job reference: Project Analyst

Apprentice Application Support Analyst

Salary: £5 per hour
Working hours: Monday – Friday, 8:30am – 5:15pm
Contract: 18 Months
Number of Vacancies: 4
Location: Lincoln

We’re looking for enthusiastic and confident individuals to join our expanding application support team. Based in Lincoln this opportunity would suit someone with good communication skills, a keen interest in IT and a flair for problem solving. You would be working in a team environment but would also require an ability to work on your own initiative.

What will I be doing?

As Apprentice Application Support Analyst, you will be working within a dedicated team environment. Duties will include, although not be limited to:

• Providing telephone, email, live chat and remote desktop support to customers
• Recording all customers’ queries on the helpdesk system, including the solution
• To action a fault response within the agreed time
• To advise the Development Department of any faults in the systems by reporting the problem using the relevant quality procedures

What do you need from me?

• GCSE grade A-C in Math and English
• Comprehensive IT skills
• Enthusiasm with a willingness to learn
• Strong interpersonal skills, with the ability to communicate at all levels
• Self-motivation with ability to work on your own initiative and as part of a team where appropriate

And in return…

In addition to the Apprenticeship Framework, we will offer continuous professional development within the software industry, including the basic foundations of SQL, hands-on training within our suite of software products and in-house training on company policies and procedures. Employment and progression within the organisation may be possible upon successful completion of the Apprenticeship.

How to apply:

Please supply a CV and covering letter answering the below two questions:

1. What do you feel you could bring to the role?
2. What would you say is your greatest strength and your greatest weakness?

Job reference: Apprentice Application Support Analyst