Customer Success Story: OneWelbeck x Compucare
We started our partnership with OneWelbeck in 2019, providing them with our Compucare PAS/EPR system, which plays a pivotal role in shaping a seamless, scalable, and patient-focused healthcare experience.
Since opening their doors to the first patient in July 2019, OneWelbeck has evolved from a small clinic to one of central London’s largest diagnostic & day surgery providers. Compucare has adapted alongside them, streamlining operations, enhancing clinical workflows, and empowering staff to focus on delivering exceptional care. Behind this success is Streets Heaver’s commitment to building healthcare technology that solves real-world problems. Their goal has always been clear: to create intuitive, flexible systems that not only meet the needs of today’s healthcare providers but also grow with them into the future. We have been extremely privileged to work with OneWelbeck, building an insightful case study video on how Compucare has integrated into and enhanced their company.
Choosing the Right System for the Future
From the outset, OneWelbeck’s leadership team knew that selecting the right digital infrastructure would be critical to their long-term success. After carefully evaluating available systems, they chose Compucare for its flexibility, scalability, and patient-centric design.
“Compucare has supported us from when we were treating just a handful of patients to now, where we’re among the five largest providers in central London.” – OneWelbeck COO & CIO, Kelvin Donald.
Streamlining Clinical Workflows
OneWelbeck’s clinical teams rely on Compucare to manage every aspect of the patient journey. From appointment bookings and test results to billing and correspondence, everything is centralised in a single, intuitive platform.
One of the most impactful improvements has been in the handling of blood test results. Previously, lab results were sent as PDFs, which had to be manually downloaded and uploaded to patient profiles, a process that could take up to 48 hours. Now, with digital APIs integrated into Compucare, results are available within 4 to 5 hours.
“We’ve made it fully streamlined. Results now come in 4 to 5 hours instead of 48.” – OneWelbeck Business Manager, Jack Goldfinch.
Tailored Views for Every Team
Compucare’s flexibility allows different departments to customise their views and workflows. Whether it’s the surgical centre’s scheduling team or outpatient services, each team can access the information they need in a format that suits their day-to-day operations.
“I can apply filters to outpatient bookings and quickly find what I need. It’s all about accessibility and efficiency.” – OneWelbeck Outpatient Nurse, Klara Wilson.
Enhancing Patient Experience
For patients, the benefits are just as clear. OneWelbeck’s digital-first approach means patients can manage their appointments, complete forms, and receive results, all from their own devices and on their own time.
This seamless experience is no accident. OneWelbeck has worked closely with Streets Heaver to ensure that every feature in Compucare addresses real-world needs.
“After my test, I received my results just a few hours later. It exceeded my expectations…Being in control of your own healthcare and timetable was essential for me.” – OneWelbeck Patient, Jaco Visagie.
A True Partnership
The relationship between OneWelbeck and Streets Heaver is more than just a vendor-client dynamic, it’s a partnership built on shared goals and mutual understanding.
“Andy and the team listen to what we’re trying to achieve and help us get there.” – OneWelbeck COO & CIO, Kelvin Donald.
With a robust business continuity plan that depends on regular reporting from Compucare, OneWelbeck continues to deliver first-class care while staying agile and efficient.
“Without Compucare, our clinics stop. It’s that essential.” – OneWelbeck Head of IT, Giorgio Viani.
Conclusion
OneWelbeck’s journey with Compucare is a testament to what’s possible when healthcare providers and technology partners work in true collaboration. By embracing digital transformation and prioritising both clinical efficiency and patient experience, OneWelbeck has built a scalable, future-ready model of care. With Compucare at the core of its operations, the organisation continues to deliver exceptional service—empowering clinicians, streamlining workflows, and putting patients firmly at the centre of their own healthcare journey.
Watch the full success story on YouTube here: OneWelbeck x Compucare
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