15th September 2025

Introducing NIVA: Your AI Copilot for Compucare – Coming December 2025

By Morgan Bullock, Marketing Executive

The Launchpad to Making Healthcare Digital 🌟

We’re excited to announce NIVA, a next-generation AI assistant designed to revolutionise how healthcare teams and patients interact with the Compucare ecosystem.
NIVA is a chat-based, context-aware copilot that will support workflows across administration, clinical coding, billing, and patient engagement. Whether you’re a clinician reviewing reports or a patient booking an appointment, NIVA makes the experience smarter, faster, and more intuitive.

Why NIVA?

NIVA is more than just a virtual assistant; it’s a strategic leap forward in digital healthcare. Here’s what sets it apart: 

  • Unified AI Assistant Experience – Seamlessly integrates across all Compucare applications to deliver a consistent and intelligent user experience. 
  • Workflow Streamlining – Reduces manual data entry and simplifies processes for all user types, from admin staff to clinicians. 
  • Productivity and ROI – Drives measurable improvements in productivity and delivers a strong return on investment. 
  • Online Bookings AI Agent – Acts as a smart booking assistant, improving access and satisfaction for patients. 
  • Next Free Booking Agent – Enables patients to find and book the next available appointment with ease. 

 

 

What’s Coming in the NIVA Hub? 

The NIVA Hub is the centralised configuration and role based access profile engine powering this transformation. Here’s a glimpse of what you’ll be able to turn on included: 

  • Online Booking Assistant with Auto-Refinement – Natural language booking engine to streamline booking your Patient Portal online bookings. 
  • Profiles & Permissions – A robust permission model defining who can do what within the system. 
  • Settings & Agent Information – Customisable settings and automations to tailor the experience. 
  • Rate Limit & Audit Logs – Transparent tracking of usage, NIVA tokens, and associated costs. 
  • Clinician View – Includes clinician-focused summaries, patient and GP letters, and report insights. 
  • Architectural Design – Centralised AI engine with unified data sources, client usage tracking, and cost management. 

 

 

Designed for Everyone 

Whether you’re a Compucare Clinician reviewing patient results or a patient navigating the Patient Portal, NIVA is built to support your journey. From clinician summaries to patient-friendly reports, every interaction is designed to be clear, helpful, and efficient. 

 

Stay Tuned 

Be sure to keep an eye on our NIVA page and make sure that you keep an eye on our newsletter, so that you get the latest updates on NIVA and details of what’s to come!