NIVA 

Practical healthcare AI, built directly into Compucare
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What is NIVA?

NIVA is an embedded artificial intelligence capability within Compucare, our hospital information system. It is designed to assist with high‑volume, time‑consuming tasks such as referral processing, bookings, clinical summaries and written content, while remaining fully governed through Compucare’s existing permissions framework.

This ensures your organisation retains full control over NIVA, with the ability to manage who can access it, which features are available to different roles, and how and where AI is applied within everyday workflows.

What is NIVA?

Core NIVA Capabilities

NIVA is a next-generation, chat-based, context-aware AI assistant being developed to support your teams across all workflows, from admin to clinical coding and billing. For Patients and Clinicians, NIVA will act as an intelligent online booking agent, improving access, speed, and satisfaction.

Daily Digest Feature
One of NIVA AI’s most powerful and impactful capabilities is automated referral processing. NIVA AI can read incoming referral letters and intelligently extract relevant information to support faster, more accurate appointment creation. Key benefits:
  • Automatically reads referral letters and attachments
  • Extracts patient, referrer and clinical information
  • Pre‑populates Compucare appointment and referral forms
  • Reduces manual data entry and processing time
  • Fully configurable through user permissions
This capability represents a major step forward in reducing administrative workload while improving speed and consistency across referral workflows.
NIVA AI supports natural language interactions within Patient Portal, allowing users to describe services or treatments in plain English rather than navigating complex menus or codes. NIVA AI interprets these descriptions and maps them accurately to the correct services, tailored towards helping patients find the right appointment when using Online Bookings, supporting faster bookings and reducing friction for both staff and patients.
NIVA AI includes a dedicated Daily Digest agent that provides clinicians with a clear summary of their upcoming day. This information can be viewed within Compucare or delivered automatically via email at a scheduled time. Benefits include:
  • Clear overview of daily appointments and activity
  • Reduced need to manually review schedules
  • Improved preparation and time management for clinicians
Wherever text entry is enabled in Compucare, NIVA AI can assist with rewriting content to improve clarity, structure or tone.
Users can:
  • Rewrite text into bullet points or plain language
  • Shorten or expand content
  • Adjust tone for different audiences
This supports clearer clinical notes, communications and administrative documentation without replacing professional judgement.
NIVA Smart Referral Intake automates the referral letter process in Compucare Clinician. When a referral letter is added during the Add Appointment flow, NIVA reads the document and automatically extracts and populates structured clinical and administrative data, reducing manual data entry and the risk of errors. Each capability is modular and can be enabled independently, allowing organisations to control the level of automation they adopt.
  • Text extraction: Reads and captures the full text of the referral letter
  • Patient lookup or creation: Identifies patient details, matches to existing records, or creates and flags new patients
  • Episode of Care extraction: Pulls key referral details and pre-populates the Add Appointment screen with confidence-scored results
  • Alerts and allergies: Detects and adds alerts or allergy information to the patient record
  • Diagnoses and coding: Identifies diagnoses and maps them to ICD‑9, ICD‑10, and SNOMED CT codes, avoiding duplication

NIVA showing significant time savings and ROI

NIVA is already promising significant, measurable improvements in operational efficiency, cost savings and productivity for our early adopters. Based on data provided by our early adopters, NIVA AI promises exciting results.

Overall, NIVA is:

  • Reducing manual data entry and administrative burden at scale
  • Improving accuracy in clinical coding and billing workflows
  • Freeing up valuable clinician and admin time
  • Delivering clear, measurable ROI across multiple use cases

Even newer capabilities, such as natural language booking via the Patient Portal, are already set to deliver measurable gains, with an estimated 10x ROI, while enhancing patient access and reducing administrative workload.

Kingsbridge Adoption

Stand-out features such as using AI to create or find a patient from a referral letter is 4-8 x more cost effective with NIVA.

+4,000

DAILY AI TEXT EXTRACTIONS

2.5 MINS

SAVED PER PERSON, PER TASK

+1,600

DAILY PROMPT REWRITES

NIVA Agents: Focused Automation, Real Control

NIVA uses dedicated agents, each designed to perform a specific task within Compucare, ensuring automation remains targeted, transparent and easy to govern. Current production‑ready agents include the auto‑attachment summary agent, which extracts text from attachments to support faster summaries, and the Daily Digest agent, which generates scheduled overviews of upcoming activity. Each agent can be enabled or disabled individually, ensuring AI is applied only where it delivers genuine, practical value.

NIVA Summary

Governance, security and user control

NIVA is fully governed through Compucare’s permissions system, ensuring safe and responsible use of AI across healthcare environments.
Administrators can:

User Access

Control which users can access NIVA

Limit specific actions by role, such as read‑only access or data creation

Governance

Ensure AI operates within existing governance frameworks

Want to Learn More?

NIVA is transforming how healthcare organisations manage referrals, bookings and clinical administration securely, intelligently and at scale.

Why not enquire to learn more on how NIVA can benefit your organisation?

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